Privacy Policy
Last updated: May 5, 2025
At TruSondr, privacy isn't just a policy—it's our core value and the foundation of authentic connection. This document explains how our mobile application protects your information and respects your privacy choices.
Introduction
TruSondr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by the TruSondr mobile application.
This Privacy Policy applies to our mobile application, TruSondr. By downloading, installing, or using our application, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Our Privacy Commitment
TruSondr was built with privacy as empowerment, not isolation. We believe that privacy is the foundation for authentic self-expression and meaningful connections.
Information Collection and Use
We collect several different types of information for the sole purpose of providing and improving our mobile application.
Types of Data Collected
Personal Data
When you use our application, we may ask you to provide certain personally identifiable information that can be used to contact or identify you and create your community matches. This minimal set of information includes:
- Email address
- First name and last name (optional)
- Country location (for community matching)
- Interests and preferences (for community matching)
Usage Data
When you access the application through a mobile device, we may collect certain information automatically, including the type of mobile device you use, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
This data is used solely for the purpose of improving the application experience and resolving technical issues.
Website Note: This website (trusondr.com) is for informational purposes only and does not collect cookies or any personal information from visitors. It serves solely as a showcase for the TruSondr mobile application.
Use of Data
Core Functionality
- To operate and maintain the application
- To match you with communities based on shared interests
- To enable secure communication between community members
User Experience
- To provide in-app features and activities
- To provide customer support and assistance
- To send essential notifications about communities
Service Improvement
- To analyze anonymized usage patterns
- To fix bugs and technical issues
- To enhance community matching algorithms
Security & Technical
- To maintain the security of the application
- To manage encryption keys for communities
- To prevent fraud and abuse
What we DON'T do with your data: We don't sell your personal information. We don't build profiles for advertising. We don't track you outside our application. We don't use cookies for our website, which exists solely to showcase the app.
Retention of Data
TruSondr will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Data Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Community Messages | Until community disbands or message deletion | Communication history |
| Usage Statistics | Up to 12 months in anonymized form | Service improvement |
| Log Data | Up to 30 days | Security & troubleshooting |
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Security Measures
- End-to-End Encryption: All communication within communities is protected with advanced encryption
- Community-Specific Encryption: Each community has its own encryption keys
- Secure Authentication: JWT-based authentication with token blacklisting
- Regular Security Testing: Ongoing vulnerability assessments
Data Protection Technologies
- RSA Key Exchange: Secure key exchange protocol for establishing encrypted connections
- AES Content Encryption: Industry-standard encryption for message content
- Key Rotation: Regular refresh of encryption keys to enhance security
- Secure Infrastructure: Data stored on secure servers with industry-standard protections
Your Data Protection Rights
TruSondr aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Right to Access
You have the right to request copies of your personal data from within the app.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, which you can initiate through the app settings.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
How to Exercise Your Rights
To exercise any of your data protection rights, please contact us at privacy@trusondr.com. We will respond to your request within 30 days.
We've also built a self-service Data Export tool within the app settings that allows you to download all your personal data in standard formats.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and sending you a notification within the app.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
We will never significantly change our approach to data privacy without providing clear notice and obtaining your consent where required by law.
How We Notify You
- Email notifications for significant changes
- In-app notifications
- Updates on this page
Previous Versions
To review previous versions of our Privacy Policy, please visit our Privacy Policy Archive.
Most recent updates:
- May 5, 2025 - Updated for app launch
- February 12, 2025 - Beta testing policy
International Users
TruSondr is based in Ghana but serves users worldwide. Our approach to privacy meets global standards, including those established by the EU General Data Protection Regulation (GDPR) and similar frameworks.
By using TruSondr, you acknowledge that your information will be processed as described in this Privacy Policy, which includes processing your information in Ghana and other countries where we operate.
Regional Data Protections
TruSondr creates communities based on country-level location data to ensure compliance with local data protection laws. This approach minimizes international data transfers and ensures appropriate regional safeguards are applied.
Mobile App Permissions
The TruSondr mobile application may request certain permissions that enhance your user experience. These permissions are requested only when needed and can be managed through your device settings.
Push Notifications
Used to send community updates, messages, and important announcements. You can disable these at any time through your device settings or the app.
Storage
Required to store encrypted message data and user preferences locally on your device. This enhances performance and allows for offline access to some features.
Third-Party Services
The TruSondr app uses a limited number of third-party services to provide core functionality. These services are carefully selected and contractually bound to maintain the privacy and security of your data.
Third-Party Service Providers
| Service | Purpose | Data Accessed |
|---|---|---|
| Firebase Cloud Messaging | Push notifications | Device token only |
| Cloud Infrastructure Provider | Hosting application data | Encrypted application data |
| App Analytics | App performance and crash reporting | Anonymized usage data only |
Third-Party Data Protection
We ensure that all third-party service providers comply with privacy regulations and implement appropriate security measures. These providers are contractually prohibited from using your data for any purpose other than providing services to TruSondr.
Children's Privacy
TruSondr does not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.
If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Contact Us
If you have any questions about this privacy policy, please contact us at: privacy@trusondr.com
Data Protection Officer
App Support
Postal Address
TruSondr, Inc.
123 Privacy Way
Accra, Ghana