Child Safety Standards

TruSondr has a zero-tolerance policy for any content, behavior, or activity related to child sexual abuse and exploitation. We are committed to:

• Providing a safe environment for all users
• Implementing robust protection mechanisms specifically designed to safeguard children
• Promptly removing any inappropriate content and reporting it to relevant authorities
• Cooperating fully with law enforcement in cases involving child safety
• Continuously improving our safety measures through regular reviews and updates

We employ advanced systems to detect potentially harmful content and behavior:

• AI-Based Content Scanning: Messages are scanned for inappropriate content, sexual solicitation, grooming patterns, and harmful language
• Pattern Recognition: Our systems can identify suspicious behavioral patterns that might indicate grooming or exploitation
• Message Flagging: Potentially problematic messages are automatically flagged for review
• User Reporting: Simple and accessible reporting tools are available for users to report concerns
• Regular Audits: We conduct regular safety audits of our systems and communities

When potential CSAE content or behavior is detected, we follow these protocols:

• Immediate Content Removal: Any CSAE content is immediately removed from our platform
• Account Suspension: Accounts involved in suspicious activity are promptly suspended pending investigation
• Reporting to Authorities: We report illegal content and activities to relevant law enforcement agencies and national CSAE reporting centers
• Evidence Preservation: We securely preserve evidence for law enforcement while protecting user privacy
• Victim Support: We provide information about support resources to affected users

We have established clear and accessible reporting channels:

• In-App Reporting: Users can report concerning content or behavior directly through the app with just a few taps
• Dedicated Email: Reports can be sent to safety@trusondr.com
• Priority Queue: All safety reports receive priority handling by our team
• Anonymous Reporting: Users can submit reports anonymously if they prefer
• Follow-up Process: We provide updates to reporters when appropriate and permissible

We believe education is crucial for prevention. We provide:

• Safety Guidelines: Clear, age-appropriate safety guidelines for all users
• In-App Safety Tips: Regular reminders about safe online practices
• Resource Directory: Information about support services for those affected by abuse
• Parent Resources: Guidance for parents on discussing online safety with children
• Community Standards: Clear rules about acceptable behavior in communities

TruSondr has a structured escalation protocol for handling serious safety concerns:

• Immediate Triage: Safety reports are categorized by severity, with CSAE reports receiving highest priority
• Specialized Team Review: Trained safety specialists evaluate flagged content and behavior
• Cross-Functional Response: Our legal, safety, and engineering teams coordinate on severe cases
• External Reporting: Established channels for reporting to NCMEC (in the US) and equivalent organizations globally
• Law Enforcement Collaboration: Procedures for working with law enforcement on investigations

We are committed to transparency in our safety efforts:

• Annual publication of safety reports with anonymized statistics on safety incidents and actions taken
• Regular updates to our safety policies and standards based on emerging threats and best practices
• Clear communication about changes to our safety features and protocols
• Engagement with safety experts and organizations to continually improve our approach
• Regular independent audits of our safety systems and protocols

TruSondr's dedicated safety team includes:

• Safety specialists with backgrounds in online child protection
• Content moderators trained to identify CSAE content and grooming behaviors
• Technical experts focused on developing and maintaining safety tools
• Legal advisors specialized in digital safety and child protection regulations
• Child development experts who provide guidance on age-appropriate safety measures

Our team undergoes regular training on the latest child safety threats and protection techniques.

We work with external organizations and initiatives to strengthen our safety approach:

• Membership in industry safety coalitions and working groups
• Partnerships with child safety organizations for training and guidance
• Collaboration with other platforms to share best practices (while protecting user privacy)
• Engagement with academic researchers studying online safety
• Participation in multi-stakeholder initiatives addressing online child protection

Our safety policies and measures are continuously reviewed and updated:

• Quarterly review of safety measures and their effectiveness
• Incorporation of feedback from users, safety experts, and authorities
• Adaptation to new technologies and emerging threats
• Updates to reflect changes in relevant laws and regulations
• Implementation of new safety features as they become available

We notify users of significant changes to our safety policies through in-app notifications and email updates.